AL BARKAAT E-COMMERCE, we aim to provide you with high-quality products and a satisfying shopping experience. However, if you are not happy with your purchase, please review our return, refund, and cancellation policy below:
You may request a return if:
You received a faulty or damaged product (e.g., leaked attar bottle or non-working product).
The product is different from what was ordered.
The delivered product appears completely different from how it was shown.
The size does not match what you ordered.
You are not satisfied with our attar or perfume.
📌 Note: In case of complaints like missing item, empty/damaged package, or theft, you must provide an unboxing video. No complaint will be entertained without the video.
Used, worn, washed, or soiled items.
Opened branded/consumable products unless found defective.
Custom-made items (e.g., personalized gifts, handmade packaging).
Wrong-size orders made by the customer.
Items ordered under sale or discount.
Must include original packaging, tags, invoice, and labels.
Product should be unused and in its original form.
Replacement depends on current availability.
Report any issue via WhatsApp at 📱 +91 98246 99246 within 2 days of delivery.
Clearly mention Order ID, product image, and issue details.
Once approved, you must return the product within 7 days.
Orders cannot be canceled after 12 hours.
Custom-made items cannot be canceled once confirmed.
We reserve the right to cancel any order due to pricing error, non-availability, or stock issues.
